Privacy Policy

Effective Date: May 19, 2026 | Last Updated: May 19, 2026

This Privacy Policy describes how Scratchers Paradise LLC (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website at scratchersparadise.com and our mobile applications for iOS and Android (collectively, the “Services”).

By using our Services, you agree to the collection and use of information as described in this policy.

Information We Collect

Information You Provide

  • Account information: Email address and password when you create an account.
  • Phone number: If you opt in to SMS notifications (optional).
  • Preferences: Home state, budget range, play style, notification schedule, and delivery time preferences.
  • Saved games: Games you choose to save to your favorites list.

Information Collected Automatically

  • Device information: Device type, operating system, and unique device identifiers.
  • Push notification tokens: Device tokens for delivering push notifications (if you grant permission).
  • Usage data: Pages viewed, features used, and interactions with the app.
  • Crash and error data: Technical information about app crashes to help us fix bugs.
  • Advertising identifiers: Mobile advertising IDs used by our ad partners to serve relevant ads (free tier only).

Information from Third Parties

  • Payment processors: Subscription status and billing information from Stripe, Apple App Store, or Google Play (we do not store your credit card number).

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Create and manage your account
  • Process subscription payments and manage billing
  • Send personalized game recommendations based on your preferences
  • Deliver notifications according to your chosen schedule
  • Display advertisements to free-tier users (premium subscribers see no ads)
  • Diagnose technical issues and improve app stability
  • Respond to your support requests
  • Comply with legal obligations

How We Share Your Information

We share your information only with the following categories of service providers, and only as necessary to operate our Services:

Service Provider Purpose Data Shared
Amazon Web Services (AWS Cognito) Authentication and account management Email, password (encrypted), user ID
Stripe Payment processing (web subscriptions) Email, subscription status
RevenueCat In-app purchase management (mobile) User ID, purchase receipts
Google AdMob Advertising (free tier only) Advertising ID, device info
Sentry Crash reporting and error tracking Device info, crash logs
Apple Push Notification Service / Firebase Cloud Messaging Push notifications Device push token

We do not sell your personal information to third parties.

We may also share information if required by law, court order, or to protect the rights and safety of our users or the public.

Advertising

Our free-tier mobile app displays advertisements served by Google AdMob. AdMob may collect device identifiers and usage data to serve personalized ads. Premium subscribers do not see any advertisements and their data is not shared with advertising partners.

You can opt out of personalized advertising through your device settings:

  • iOS: Settings → Privacy & Security → Tracking → disable “Allow Apps to Request to Track”
  • Android: Settings → Privacy → Ads → select “Delete advertising ID”

Our website may display advertisements served by Mediavine. See the Mediavine Advertising Privacy Notice section below for details.

Data Retention

We retain your personal information for as long as your account is active. If you delete your account, we permanently remove your data as described in our Account Deletion page.

Billing records managed by our payment processors (Stripe, Apple, Google) are retained for up to 7 years for legal and tax compliance purposes.

Your Rights and Choices

Account Deletion

You can delete your account and all associated data at any time. For detailed instructions, visit our Account Deletion page.

Notification Preferences

You can change or disable notifications at any time from the Preferences section of your account portal or the mobile app settings.

Data Access and Correction

You can view and update your personal information (email, phone number, preferences) from your account portal at any time.

Marketing Communications

You can opt out of marketing emails by clicking “Unsubscribe” in any email we send, or by setting your notification schedule to “No notifications” in your preferences.

Data Security

We use industry-standard security measures to protect your information:

  • All data transmitted between your device and our servers is encrypted using HTTPS/TLS.
  • Passwords are stored using secure hashing (never in plain text).
  • Authentication tokens are stored in your device’s secure enclave (iOS Keychain / Android Keystore).
  • Access to our systems is restricted and monitored.

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at support@scratchersparadise.com and we will delete it promptly.

International Data Transfers

Our Services are operated in the United States. If you access our Services from outside the United States, your information will be transferred to and processed in the United States. By using our Services, you consent to this transfer.

California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect about you
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell personal information)
  • Not be discriminated against for exercising your privacy rights

To exercise these rights, email support@scratchersparadise.com or use the account deletion feature described above.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Scratchers Paradise LLC
Email: support@scratchersparadise.com

Mediavine Advertising Privacy Notice (Website Only)

Mediavine works with this site to support the delivery of ads that align with your interests on the website (scratchersparadise.com). It collects information about your online activities and browsing information, including websites you visit, pages you view, search terms, the apps you use, the language and device you use, location, and emails from newsletter sign ups. This information is then passed to partners to enable them to display interest-based advertising to you.

What personal data does Mediavine collect?

Mediavine may collect: IP Address, Location (country, city, state), Operating System, Device Information, Language, Web Browser Type, and Email address (if you sign up for a newsletter).

When you visit this site, Mediavine uses cookies and similar technologies to collect information about your behavior on this site and other websites you visit. To learn more, visit allaboutcookies.org.

Does Mediavine share or sell personal information?

Yes, Mediavine will use, share, license, sell or otherwise disclose your personal information to partners to enable interest-based advertising on this site. To learn more about Mediavine partners, visit mediavine.com/ad-partners.

How can I opt out?

Opting out means ads will not be personalized, but you will still see non-personalized ads.

Contact Mediavine

For questions about Mediavine’s data practices, contact privacy@mediavine.com or write to: 159 W. 25th St., Suite #427, New York, NY 10001.